Frequently asked questions:

Q. When can I expect my order to arrive?
A. Generally, within 2-6 business days. Slower if you are in a remote area.

Please Note: No delivery service or Mitaco can guarantee the delivery time of any order. 

Q. When will you send my order?
A. 1-3 business days after payment has cleared.

Q. Can you send my order straight away?
A. If your payment has cleared prior to 12noon, it may be possible to dispatch your order on the same day. Please contact our sales team to check availability.

Q. Has my order been sent?
A. A shipping notification email is automatically sent to you once your order has been dispatched. If you have not received this email after 5 days since making your payment, please contact our sales team.

Q. How do I track my order?
A. The tracking number will be uploaded or emailed as soon as your order is despatched. Use the carrier's online tracking service. Have your tracking number ready from our shipping notification email.

Q. Which carrier will deliver my item?
A. All small parcel orders will be sent via Australia Post Express eParcel or Australian Air Express. Road services we utilise are Australia Post, Fastway Couriers, Couriers Please and Toll Ipec. We will determine the most suitable carrier to deliver your goods based on the quickest, most cost-effective method of transport between our warehouse and your address.

Q. Do you allow pickup of orders?
A. Yes, by appointment only. Please contact our sales team to arrange pick up.

Q. How is the shipping cost calculated?
A. Our shipping calculator determines the cost based on your post code and the total size and weight of your order.

Q. Do you post internationally?
A. Yes, please contact our sales team for our international shipping options.

Freight Policy:

Delivery: As we use couriers to deliver large goods, products will not be delivered to an unattended address. A signature at the address of delivery is required on receipt of the goods. If no-one is present to sign, a calling card will be left and the parcel will be returned to the couriers depot. It is then the responsibility of the receiver to contact the carrier (or our sales team if the goods have been returned to sender) to arrange redelivery or collection of the parcel & pay any additional charge for re-delivery. We recommend all deliveries be shipped to a location that is attended during business hours.

Post Office (PO) Boxes: All items under 20kg can be delivered to your PO Box, all items over 20kg are sent via a courier services, as such we are unable to deliver goods to a post office box address.