FAQS

Frequently asked questions: 

 
Q. When will you send my order?
A. 1-5 business days after payment has cleared.
 
Q. When can I expect my order to arrive?
A. Generally, within 2-6 business days once posted. Slower if you are in a remote area.
 
Delays may be experienced as we approach the peak shopping season.
 
Following heavy rain and flooding, the Sydney to Perth rail line is closed and will remain that way for some weeks ahead. Unfortunately, the Melbourne-Adelaide rail link has also been closed due to damage caused by a train derailment earlier this week and its recovery date is unknown at this stage.

With both rail lines impacted and based on current information available to us, all freight and logistics services are likely to experience significant challenges and we expect there will be delivery delays.
 
Australia Post are regularly updating information about delivery delays for items coming in and out of the worst-affected regions on their website. 
 
What to do if your parcel is late
  • We recommend Australia Posts tracking tool. They provide the most accurate and up to date info we have. 
  • If your parcel is more than 15 business days late, please lodge a late item enquiry. 
Please Note: No delivery service or Mitaco can guarantee the delivery time of any order. 
 
Q. Can you send my order straight away?
A. If your payment has cleared prior to 12noon, it may be possible to dispatch your order on the same day. Please contact our sales team to check availability.
 
Q. Has my order been sent?
A. A shipping notification email is automatically sent to you once your order has been dispatched. If you have not received this email after 5 days since making your payment, please contact our sales team.
 
Q. How do I track my order?
A. The tracking number will be uploaded or emailed as soon as your order is despatched. Use the carrier's online tracking service, have your tracking number ready from our shipping notification email.
 
Q. Which carrier will deliver my item?
A. Small parcel orders will be sent via Australia Post eParcel. Road services we utilise are Australia Post, Fastway Couriers, Couriers Please and Toll Ipec. We will determine the most suitable carrier to deliver your goods based on the quickest, most cost-effective method of transport between our warehouse and your address. Orders under $10 will go via standard post.
 
Q. Do you allow pickup of order?
A. Yes, by appointment only. Please contact our sales team to arrange pick up.

Q. How is the shipping cost calculated?
A. The shipping calculator determines the cost based on your post code, the total size and weight of your order. 
 
Q. Do you post internationally?
A. Yes, please contact our sales team for our international shipping options.

Q. Will my items arrive assembled?
A. Assembly is required after delivery; goods are sent out flat packed and/or on a pallet, this reduces the freight cost for you and also helps reduce the goods getting damaged in transit.

Freight Policy:

Delivery: As we use couriers to deliver goods, products will not be delivered to an unattended address. A signature at the address of delivery is required on receipt of the goods. If no-one is present to sign, a calling card will be left and the parcel will be returned to the couriers depot. It is then the responsibility of the receiver to contact the carrier (or our sales team if the goods have been returned to sender) to arrange redelivery or collection of the parcel & pay any additional charge for re-delivery. We recommend all deliveries be shipped to a location that is attended during business hours.

Post Office (PO) Boxes: Items under 20kg can be delivered to your PO Box, items over 20kg and/or 105cm are sent via a courier services.

DNC Workwear is sent via a courier services, as such we are unable to deliver goods to a post office box address or parcel locker and a signature at the address of delivery is required on receipt of the goods. 

Q. What does availability 03-new-On-Order.png mean?  
A. We have sold out, we have more on order/being made. Please contact us for an ETA. 

Q. What does availability 01-new- Pre-Order.png mean? 
A. These items are specially made or not a stock item and are ordered in after purchase. Please contact us for an ETA.