Terms of Warranty


Standard Warranty:

(1) Mitaco Pty Ltd materials handling equipment warranty is for a period of 12 months or 1500 hours whichever comes first, unless stated otherwise commencing from the delivery date of the product(s).
(2) Warranty period of the battery is 6 months commencing from the delivery date of the product(s). 
(3) The warranty covers the hydraulic pump, frame and handle.
(4) Mitaco Ptd Ltd warranty is a back to base warranty, meaning it is the customers responsibility to return the faulty goods to the store of purchase. Mitaco will then assess the item and repair or replace the faulty item as deemed suitable.

Limits & Exlcusions:

This warranty does not apply to the following non warranted items:
(1) Any third-party alterations, amendments or changes.
(2) Goods which has been subjected to misuse, negligence, modified, accident, operated at a speed or load beyond rated capacity, and if it has been used or maintained in a manner not conforming to the product’s instruction (read operators manual before use).
(4) Abnormal deterioration of the equipment or parts due to the physical environment.
(5) Perishables component parts such as hydraulic oil, seals, washers, wires, o-rings, carbon brushes, oil tubes, dry cells, operation levels, touch switches, solenoid brake, motor carbon brushes, seats, dust or other environmental causes etc.
(6) Wearing component parts such as bearings, seals, wheels, roller, sleeve, caps/covers, springs etc.
(7) Used/Second Hand equipment and parts.

Limited Liability:

Mitaco shall not be liable for the following customer losses, including but not limited to: 
(1) Labour/Hire/Equipment cost and expenses occurred during customer repair.
(2) Freight cost for equipment and spare parts replacement.
(3) Losses caused by equipment failure.
(4) Cost of third-party analysis.
(5) Profit loss, acquirable benefit loss, third party loss or any direct loss.
(6) Mitaco shall not be liable if the product fails due to damage from shipment, handling, or storage.
(7) Use of non Mitaco parts or any unauthorized parts and repairs will void warranty.

Claims for Warranted Parts:

Must be submitted by completing a Mitaco Warranty Claim Form, attached with a copy of original sales invoice and with pictures of damaged parts. 

Requirement on Return of Warranted Parts:

You may be required at any time to return the damaged goods/parts for replacement or further analysis, following points need to be followed during this period:
(1) Goods/Parts can only be returned upon request.
(2) The return goods/parts must be clean and assembled.
(3) The return freight cost to be borne by the customer and Mitaco will bear the freight cost of the replacement/repaired goods.
(4) The freight cost of non-warranty goods to be borne by the customer.
(5) Mitaco reserves the right to refuse any claim request if the relative goods/parts are not returned within 30 days. 

Force Majeure:

The party who cannot fulfil the warranty terms or delays to fulfil the warranty items due to force majeure shall not be treated as a breach of the warranty.

Footware Policy:

Faulty or Flawed Goods: We are happy to offer you an exchange if the goods are defective through no fault of the consumer, goods are to be returned by post within 7 working days and in its original packaging. Please contact us to lodge your return.

Goods damaged in transit: Provide us an email within 24 hours of receiving the goods with photos and a description of damage.

Footware: If you have ordered the wrong size footware when possible, we will be happy to exchange sizes. You will be required to return the footware at your expense within 7 working days. The goods must be returned in brand-new, unused, unworn condition in the original packaging (such as the original box or bag) and/or with the original tags attached. You will need to include a pre-paid self-addressed satchel for the exchange size (along with a note providing your transaction information). We will not exchange size if the line is no longer available, your exchange size is not in stock, or you notify us outside of 7 working days.

Change of mind: For health reasons, change of mind returns will not be accepted on footware. Mitaco does not offer a comfort guarantee and will not accept returns of worn goods.

If we, the supplier may in our absolute discretion accept non-defective merchandise for return that does not fall into any of the above categories, we require the Client to pay handling fees of up to ten percent (10%) of the value of the returned Goods and freight costs are non-refundable, the restore fee and freight cost will be deducted from the refund amount. The customer is responsible for the return shipping cost. The goods must be returned in original brand-new, unused, and unworn condition along with the original packaging (such as the original box or bag) and/or with the original tags attached.

Mack Warranty: This Warranty lasts for 6 months from date of purchase by you as the consumer ("you"), as shown on your purchase receipt or other acceptable proof of purchase, or 12 months from date of manufacture, whichever is the longer period. The date of manufacture is on a tag attached to the product. Coverage ends, however, if you sell or transfer the product, or give it to someone else. This Warranty covers defects in materials and workmanship in Mack Boots manufactured footwear. Mack Boots does not warrant and is not responsible for damage caused by misuse, abuse, accidents, neglect, laundering and the natural breakdown of materials over time or used in a manner contrary to the purpose or suitability of the product or problems that may be reasonably expected with normal wear or other actions which occur after the product leaves our control. 

Oliver Warranty: This warranty lasts for 6 months from the date of purchase as shown on your purchase receipt against defective workmanship and/or materials when used under normal conditions for the purpose intended. The warranty is void if in the opinion of Oliver that the product has been misused or subject to excessive wear and tear including exposure to chemicals, cement, lime or heat if the footwear has not been designed to be used in these environments.

*Allow 4 week processing time*
*Send your footwear via traceable shipping method*

Right of Final Interpretation:

Mitaco Pty Ltd reserve the right of final interpretation of this warranty terms.